The following are general guidelines and specific policies regarding the professional operation of Sankofa Education Services and our services being provided.
1. Communication. For efficient communication, each parent client must provide the best contact phone number and email address. For students aged 10 and older, separate emails are recommended. Parents are copied on all communication. Each student’s device must be able to log in to Zoom.com before the first session.
2. Rate. Current rates are available online at: https://www.sankofaeducationservices.net/rates.html.
Initial rates will be determined for the requested service(s) at the time of registration. Initial rates may change based on multiple family members, applied discounts, and/or additional services requested. Rates will remain in effect until the following June 1st , when prices may increase.
3. Square Up Invoicing. Recurring invoices for ongoing sessions are emailed on Sundays according to payment cycle. Payment cycles are, generally, weekly or monthly. Full payment is due by the first day of service for the payment cycle (e.g. Monday or the 1st) . Service may be withheld until payment is made.
4. Payment methods.
• debit or credit card (pay in the SquareUp invoice);
• Zelle (to SALRAS, Inc);
• PayPal (to salrasinc@gmail.com).
5. Late Fees. A past-due invoice will accrue a $5 daily late fee if the invoice is not paid by 11AM the following day. Any and all late fees will immediately become part of the invoice balance due and will be due and payable in full.
6. Student’s Schedule. A student’s schedule and requested services will be determined by parent and director. To change a schedule, client must contact the director for availability.
7. Notification and Punctuality. Notification of Zoom meeting link and password will be emailed before the first session. Individual and class links are recurring and specific to each session day and time. Do not share the link with anyone else. Students may log in as early as 5 minutes before scheduled time. Students should be ready with a notebook, 2 pencils, and other suggested materials.
8. Missed Sessions and No Show-No Call. A minimum of two (2) hours prior notice is required for rescheduling a session. Missed sessions or cancellations with less than a 2-hour notice may not be rescheduled. To reschedule, the client-parent can use the following link: https://calendly.com/sankofaeducation/make-up-session
9. Chaperone. For all minor students under age 13, a parent/guardian/approved chaperone (18 years of age or older) must be in the home until the end of the session.
10. Conferences. A follow-up email will usually be sent after a session. It may include comments about the session, student progress, recommendations, and additional practice activities. We recommend contacting the tutor regularly to maintain good communication and to insure student continued success.
11. Service Interruption. After two (2) consecutive missed sessions without rescheduling, the tutoring service may be considered terminated. Service may be restarted: 1) if a time slot is available, 2) if any past due balance is paid, and 3) at the then-current SES rate.
12. Contractor Payment. SES will pay a contracted Tutor or Presenter for specified virtual tutoring sessions unless otherwise stated. Parent/client will not discuss payment with a contracted tutor nor pay the contracted tutor directly unless otherwise arranged.
13. Supersession. These Guidelines and Policies supersede all previously published, printed, or signed agreements and are effective upon publication, without prior notification.
1. Communication. For efficient communication, each parent client must provide the best contact phone number and email address. For students aged 10 and older, separate emails are recommended. Parents are copied on all communication. Each student’s device must be able to log in to Zoom.com before the first session.
2. Rate. Current rates are available online at: https://www.sankofaeducationservices.net/rates.html.
Initial rates will be determined for the requested service(s) at the time of registration. Initial rates may change based on multiple family members, applied discounts, and/or additional services requested. Rates will remain in effect until the following June 1st , when prices may increase.
3. Square Up Invoicing. Recurring invoices for ongoing sessions are emailed on Sundays according to payment cycle. Payment cycles are, generally, weekly or monthly. Full payment is due by the first day of service for the payment cycle (e.g. Monday or the 1st) . Service may be withheld until payment is made.
4. Payment methods.
• debit or credit card (pay in the SquareUp invoice);
• Zelle (to SALRAS, Inc);
• PayPal (to salrasinc@gmail.com).
5. Late Fees. A past-due invoice will accrue a $5 daily late fee if the invoice is not paid by 11AM the following day. Any and all late fees will immediately become part of the invoice balance due and will be due and payable in full.
6. Student’s Schedule. A student’s schedule and requested services will be determined by parent and director. To change a schedule, client must contact the director for availability.
7. Notification and Punctuality. Notification of Zoom meeting link and password will be emailed before the first session. Individual and class links are recurring and specific to each session day and time. Do not share the link with anyone else. Students may log in as early as 5 minutes before scheduled time. Students should be ready with a notebook, 2 pencils, and other suggested materials.
8. Missed Sessions and No Show-No Call. A minimum of two (2) hours prior notice is required for rescheduling a session. Missed sessions or cancellations with less than a 2-hour notice may not be rescheduled. To reschedule, the client-parent can use the following link: https://calendly.com/sankofaeducation/make-up-session
9. Chaperone. For all minor students under age 13, a parent/guardian/approved chaperone (18 years of age or older) must be in the home until the end of the session.
10. Conferences. A follow-up email will usually be sent after a session. It may include comments about the session, student progress, recommendations, and additional practice activities. We recommend contacting the tutor regularly to maintain good communication and to insure student continued success.
11. Service Interruption. After two (2) consecutive missed sessions without rescheduling, the tutoring service may be considered terminated. Service may be restarted: 1) if a time slot is available, 2) if any past due balance is paid, and 3) at the then-current SES rate.
12. Contractor Payment. SES will pay a contracted Tutor or Presenter for specified virtual tutoring sessions unless otherwise stated. Parent/client will not discuss payment with a contracted tutor nor pay the contracted tutor directly unless otherwise arranged.
13. Supersession. These Guidelines and Policies supersede all previously published, printed, or signed agreements and are effective upon publication, without prior notification.