The following are general guidelines and policies regarding the professional operation of Sankofa Education Services. Details for specific services will be provided to each client during the registration process.
1. Communication. For efficient communication, each parent client must provide the best contact phone number and email address. For students aged 10 and older, separate emails are recommended. Parents are copied on all communication. Each student’s device must be able to log in to Zoom.com before the first session.
2. Rate. Current rates are available online at: https://www.sankofaeducationservices.net/rates.html.
Initial rates will be determined for the requested service(s) at the time of registration. Posted rates may be adjusted for family discounts and/or additional services. Rates will remain in effect until the following June 1st , when prices may increase.
3. Square Up Invoicing. Recurring invoices for ongoing sessions are emailed on Sundays according to payment cycle. Payment cycles are, generally, weekly or monthly. Full payment is due by the first day of service for the payment cycle (e.g. Monday or the 1st) . Service may be withheld until payment is made.
4. Payment methods.
• debit or credit card -- through the SquareUp invoice
• Zelle -- to SALRAS, Inc
• PayPal -- to @sankofaed
5. Late Fees. If service is provided and payment is due, a daily late fee of $5.00 will be added to account balance.
6. Tutoring Schedule. A student’s tutoring schedule will be determined by parent and director. To change a schedule, client must contact the director for availability.
7. Notification and Punctuality. A recurring Zoom meeting link and password will be emailed before the first session. Do not share the link with anyone else. Students may log in as early as 5 minutes before scheduled time. Students should be ready with class assignments, a notebook, pencils, and other relevant materials.
8. Missed Sessions and No Show-No Call. A minimum of two (2) hours prior notice is required for rescheduling a session. Make-up sessions may be scheduled NLT the following week, if a time slot is available.
9. Chaperone. For all minor students under age 14, a parent/guardian/approved chaperone (18 years of age or older) must be in the home until the end of the session.
10. Conferences. A follow-up email will usually be sent after a session. It may include comments about the session, student progress, recommendations, and additional practice activities. We recommend contacting the tutor regularly to maintain good communication and to insure student continued success.
11. Service Interruption. After two (2) consecutive missed sessions without rescheduling, the tutoring service may be considered terminated. Service may be restarted: 1) if a time slot is available, 2) if any past due balance is paid, and 3) at the then-current SES rate.
12. Contractor Payment. If an outside-Contracted Tutor or Presenter is hired, he or she will be paid by SES for specified tutoring sessions and times. The parent/client will not discuss payment with a Contracted Tutor nor pay the contracted tutor directly.
13. Supersession. These Guidelines and Policies supercede all previously published, printed, or signed agreements and are effective upon publication, without prior notification. Parent/Client will receive an emailed copy of the Guidelines and Policies.
1. Communication. For efficient communication, each parent client must provide the best contact phone number and email address. For students aged 10 and older, separate emails are recommended. Parents are copied on all communication. Each student’s device must be able to log in to Zoom.com before the first session.
2. Rate. Current rates are available online at: https://www.sankofaeducationservices.net/rates.html.
Initial rates will be determined for the requested service(s) at the time of registration. Posted rates may be adjusted for family discounts and/or additional services. Rates will remain in effect until the following June 1st , when prices may increase.
3. Square Up Invoicing. Recurring invoices for ongoing sessions are emailed on Sundays according to payment cycle. Payment cycles are, generally, weekly or monthly. Full payment is due by the first day of service for the payment cycle (e.g. Monday or the 1st) . Service may be withheld until payment is made.
4. Payment methods.
• debit or credit card -- through the SquareUp invoice
• Zelle -- to SALRAS, Inc
• PayPal -- to @sankofaed
5. Late Fees. If service is provided and payment is due, a daily late fee of $5.00 will be added to account balance.
6. Tutoring Schedule. A student’s tutoring schedule will be determined by parent and director. To change a schedule, client must contact the director for availability.
7. Notification and Punctuality. A recurring Zoom meeting link and password will be emailed before the first session. Do not share the link with anyone else. Students may log in as early as 5 minutes before scheduled time. Students should be ready with class assignments, a notebook, pencils, and other relevant materials.
8. Missed Sessions and No Show-No Call. A minimum of two (2) hours prior notice is required for rescheduling a session. Make-up sessions may be scheduled NLT the following week, if a time slot is available.
9. Chaperone. For all minor students under age 14, a parent/guardian/approved chaperone (18 years of age or older) must be in the home until the end of the session.
10. Conferences. A follow-up email will usually be sent after a session. It may include comments about the session, student progress, recommendations, and additional practice activities. We recommend contacting the tutor regularly to maintain good communication and to insure student continued success.
11. Service Interruption. After two (2) consecutive missed sessions without rescheduling, the tutoring service may be considered terminated. Service may be restarted: 1) if a time slot is available, 2) if any past due balance is paid, and 3) at the then-current SES rate.
12. Contractor Payment. If an outside-Contracted Tutor or Presenter is hired, he or she will be paid by SES for specified tutoring sessions and times. The parent/client will not discuss payment with a Contracted Tutor nor pay the contracted tutor directly.
13. Supersession. These Guidelines and Policies supercede all previously published, printed, or signed agreements and are effective upon publication, without prior notification. Parent/Client will receive an emailed copy of the Guidelines and Policies.