At Sankofa Education Services, we believe in transparency and professionalism. Below are our general policies. Specific details for each service are shared during registration.

✅ Communication
Parents must provide a reliable phone number and email. For students 10 and older, separate emails are recommended. Parents are copied on all communication. Students’ devices must be Zoom-ready before the first session.

✅ Rates
Current rates are posted here. Rates are set during registration and may include family discounts. Rates remain valid until June 1st each year.

✅ Invoicing & Payment
Invoices are sent via Square on Sundays or monthly, based on your payment plan. Payment is due by the first session of each cycle. Services may pause until payment is received.

Accepted Payment Methods:
Debit/Credit Card (via Square), Zelle, CashApp, PayPal
Late payments incur a $5 daily fee.

✅ Tutoring Schedule
Schedules are arranged between the parent and director. Contact us for changes or availability.

✅ Session Prep & Attendance
Zoom links and passwords are emailed before the first session—do not share them. Students should log in up to 5 minutes early, ready with assignments, notebook, and supplies.
A minimum 2-hour notice is required to reschedule. Make-up sessions should occur by the following week if slots are available.

✅ Chaperone Policy
Children under 14 must have a parent, guardian, or approved adult present at home during sessions.

✅ Progress & Communication
We send follow-up emails after sessions with feedback, progress updates, and recommendations. Regular communication helps ensure student success.

✅ Service Interruption
After two missed sessions without rescheduling, services may be considered terminated. Restarting requires an open slot, payment of any balance, and current SES rates.

​✅ Contracted Tutors
If a contracted tutor or presenter is engaged, they are paid directly by SES for their services.